Matthey Automotive | Auto - Truck - Diesel - Hybrid - Alternative Fuels 100 Crescent Blvd. |  Collingswood, NJ 08108 | 856-854-2507

Frequently Asked Questions for Matthey Automotive

Click on any one of the questions below to see more information.

» Why choose Matthey Automotive?

» Why choose Matthey Automotive?

Imagine a hassle-free service experience.  At Matthey Automotive, you can have peace of mind knowing that our ASE Certified Mechanics have your best interest in mind when offering solutions to your auto repair needs.  We offer more than the average auto mechanic. 

Establishing a good relationship with a repair shop and auto mechanic you can trust provides peace of mind throughout the life of your car. It's a proven fact that motorists who build such a relationship, along with learning more about proper maintenance, typically enjoy a more satisfactory vehicle repair experience.  We help you protect one of your most valuable investments and build a relationship with you to help you protect that investment for years to come.

We understand the value of serving and satisfying our customers.  Here are just a few of the benefits we offer for your convenience:

  • Pick-Up and Drop-Off Service
  • Loaner Vehicles are available
  • Balanced Approach to protecting your investment
  • Customer Centered Repair Solutions
  • Certified Auto Mechanics
  • Reputation Does Matter
  • Convenient Locations

» Why do I need an ASE Certified Mechanic?

» Why do I need an ASE Certified Mechanic?

ASE certifies the technical competence of individual technicians, not repair facilities. Prior to taking ASE certification tests, many technicians attend training classes or study on their own in order to brush up on their knowledge. By passing difficult, national tests, ASE-certified technicians prove their technical competence to themselves, to their employers, and to their customers. Moreover, shop owners and managers who encourage their employees to become certified can be counted on to be concerned about the other aspects of their business.

» Aren't all Auto Repair Shops the same?

» Aren't all Auto Repair Shops the same?

Unfortunately, not all repair shops are the same. Just like not all doctors' offices are the same. It is important for you to choose a mechanic and auto repair shop that makes you feel comfortable. Naturally they should treat you with utter respect and kindness if they plan on acquiring your business. This is imperative when it comes to customer service oriented businesses.

We really do value you giving us the opportunity to serve and satisfy your auto repair needs. You will quickly find out the difference between Matthey Automotive and "the other guys" from the moment you enter our auto repair shop. You will have peace of mind and confidence when you choose Matthey Automotive.

If you have any questions at any time, please call our shop at 856-854-2507 to have any of your questions or concerns answered.

» Does my factory warranty get voided if I don't use the dealer?

» Does my factory warranty get voided if I don't use the dealer?

True or false:

Until your vehicle is out-of-warranty, all maintenance services must be done at the car dealership or your factory warranty will be void. Although you may have answered "true," the correct answer is "false," according to the Car Care Council. It's the law that independent repair shops can provide the services to maintain your new car warranty. "It's a common misconception that only car dealers can perform the maintenance services on a newer vehicle that is under warranty," said Rich White, executive director, Car Care Council. "Clearly, consumers can have maintenance services done by their local independent service shop without affecting your warranty, even though dealers and manufacturers often suggest the opposite."

When using a non-dealer, independent aftermarket shop to maintain your vehicle, the council strongly recommends keeping records and receipts for all maintenance that is done to the vehicle and adhering to scheduled maintenance requirements. If a warranty claim arises, these records will provide proof that maintenance has been done in accordance with the manufacturers' recommendations and requirements. Matthey Automotive keeps accurate and detailed maintenance records on all of our customers' vehicles so that you know when and why each repair was made. You don't have to worry about losing records or receipts. If at any time you need a detailed repair history on your vehicle, just call 856-854-2507 to get a copy of your service history.

» What is preventative maintenance and why do I need it?

» What is preventative maintenance and why do I need it?

Things are changing today at a rapid pace – including the way we all use our vehicles.  The way we use our cars and trucks, how we drive them and the condition of our roads are all more extreme.  Stop-and-go traffic, short commutes; heavier loads and driving your car before it has a chance to warm up are what the automotive industry refers to as “severe driving.”  Today, being a severe driver is more the rule than the exception.  Other severe driving factors include driving in extremely hot or cold weather, on rough roads, in salty environments or towing a trailer or boat.

For those of us living in New Jersey, we meet these standards on an almost daily basis.  Anyone who has traveled on Route 42 or the Schuylkill Expressway knows what severe driving is.  And did you realize your trips down the shore were considered severe driving? 

For these reasons, you should perform an oil & filter change every 3,000 miles (or as specified by the car manufacturer), and properly maintain and repair your car as outlined in the scheduled maintenance record or other car care guide.  If you do, your car will perform safely and dependably for years to come.

» Nothing is wrong with my car. Why do I need to have it serviced?

» Nothing is wrong with my car. Why do I need to have it serviced?

Chances are your car is the second largest investment next to your home.  Care for it properly and it will deliver the performance, lasting value and enjoyment you need and expect.  A properly maintained car offers the greatest return on investment by performing safely and dependably for you and your family.  Proper maintenance also helps you avoid more costly repairs down the road.

» How do you charge for your services?

» How do you charge for your services?

Matthey Automotive puts your safety first, therefore we charge by the hour. If you would like an estimate for your specific auto repair need, please call our auto repair shop in Collingswood, NJ at 856.854.2507 and ask for a quote.

» What are your hours?

» What are your hours?

Our hours at our main location at 100A West Crescent Blvd, Collingswood, NJ [Get directions] for all auto repair services are as follows:

Monday – Friday      8:00AM to 6:00PM
Saturday                By Appointment  8:00AM to 12:00noon
Sunday                  Closed

 

Our hours at our Historic Downtown Collingswood Location at 300 Haddon Avenue [Get directions] for your fuel, gasoline and diesel needs are as follows:

Monday – Friday      7:00AM to 8:00PM
Saturday                8:00AM to 8:00PM
Sunday                  10:00AM to 6:00PM

Someone will be available at this location for any small emergency repairs such as tire repairs. You can reach this location at 856-845-9718. 

 

 

Matthey Automotive puts our customers first and hopes to answer any questions our customers have about our business and how to maintain the health of their vehicles. If you would like to set up an appointment or would like to inquire further about us and our services, we encourage you to contact us anytime, 24/7.

 

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"I was so pleased with
the service and their
honesty. I now have
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